Return & Refund Policy
Your satisfaction is our priority. We offer a simple, transparent, and customer-friendly return process for eligible products.
Return Policy
Customers can request a return within 7 days of receiving their order.
Eligibility Criteria
- Product must be unused
- Product must be unworn
- Product must be in original packaging
- Includes all accessories & tags
- Not damaged by the customer
7-Day Window
Your return request must be initiated within 7 calendar days from the date of delivery. Requests received after this period cannot be processed.
All returns are subject to inspection.
Free Returns
We proudly offer FREE RETURNS across India. Customers do not need to pay any return shipping charges for eligible returns.
Applicable for all prepaid & COD orders.
Return Method
Eligible products should be returned By Post.
Once your return request is approved, our support team will provide complete return instructions, including the shipping address and a prepaid label (where applicable).
Non-Returnable Items
For hygiene, safety, and customization reasons, the following items cannot be returned.
Damaged or Wrong Product
If your order arrives damaged, defective, or the wrong item is delivered, please contact us within 48 hours.
Order Number
Please have your order number ready for faster assistance.
Photos of Product
Clear images showing the issue or incorrect item.
Photos of Packaging
Include images of the outer packaging for reference.
Exchange Policy
Exchange is available for manufacturing defects, wrong products, or damaged items.
Manufacturing Defects
Exchange within 7 days of delivery.
Wrong Product
Exchange within 7 days of delivery.
Damaged Product
Exchange within 7 days of delivery.
Exchange requests must be submitted within 7 days of receiving your order.
Refund Policy
After receiving your returned item, we follow a simple 3-step process.
Refund Timeline
5–10 Business Days
Method
Original Payment Method
Shipping Charges
Refunded only if G&D error
Return Process
A simple, transparent journey from request to resolution.
Request Return
Submit your return request via support or your order dashboard.
Return Approved
Our team reviews and approves your request within 24 hours.
Pack Product
Carefully pack the item in its original packaging with all tags.
Ship By Post
Send the package to our returns centre using the provided label.
Inspection
Our quality team inspects the returned item thoroughly.
Refund / Replacement
Your refund is processed or a replacement is dispatched.
Order Cancellation
Orders may be cancelled before dispatch. After dispatch, customers must follow the standard Return Policy.
Please contact support immediately to request a cancellation.
Contact Support
We’re here to help. Reach out through any of our channels.
Frequently Asked Questions
Quick answers to the most common questions about returns and refunds.
Yes, most jewellery items can be returned within 7 days of delivery, provided they are unused, unworn, and in original packaging with all tags attached. Customized, engraved, and earrings are non-returnable for hygiene reasons.
Yes! We offer free returns across India for all eligible products. You will receive a prepaid shipping label or reimbursement instructions as part of the return process.
You have 7 calendar days from the date of delivery to initiate a return request. Returns requested after this period cannot be processed.
Refunds are issued to your original payment method (credit card, debit card, UPI, or bank account). The process takes 5–10 business days after your return is inspected and approved.
Yes, exchanges are available for manufacturing defects, wrong products, or damaged items. Exchange requests must be submitted within 7 days of delivery.
You can reach our support team via WhatsApp, Instagram, Facebook, YouTube, email, or through our website contact form. We respond within 24 hours.
Why Our Customers Trust Us
Thank You For Choosing G&D Jewellery
We are committed to providing premium jewellery with exceptional customer service, secure shopping, and hassle-free returns.