📦 1. Return Eligibility

We accept returns on eligible items within 7 days of delivery. To qualify for a return, the following conditions must be met:

• Unused & unworn – The product must be in its original, untouched condition.
• Original packaging – The item must be returned in its original box and wrapping.
• Tags & accessories – All tags, certificates, invoices, and accompanying accessories must be included.
• No misuse – Items damaged due to misuse, normal wear and tear, or unauthorized handling are not eligible.

🔍 2. Defective or Damaged Products

In the rare event that you receive a defective or damaged item, we are here to help immediately.

🔄 3. Non-Defective Returns (Change of Mind)

We understand that preferences can change. If you wish to return a product for any reason other than a defect, you may do so within 7 days of delivery.

• The item must be unused and in its original condition.
• Return shipping costs will be borne by the customer.
• Original shipping charges are non-refundable.

💰 4. Refunds

Once your returned item is received and inspected, we will process your refund promptly.

• Processing time: Refunds are initiated within 7–10 business days of receiving the return.
• Method: Refunds will be credited to your original payment method (Credit/Debit Card, UPI, or Net Banking).
• You will receive a confirmation email once the refund has been processed.

*Please note that your bank may take an additional 2–3 business days to reflect the amount in your account.

💎 5. Exchanges

If you would like to exchange your purchase for a different size, color, or design, we offer exchanges within 7 days of delivery.

• Exchanges are subject to stock availability.
• If the desired item is unavailable, we will process a refund instead.
• Any price difference will be adjusted accordingly.

🚫 6. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• ✕ Used or worn jewelry
• ✕ Customized or personalized pieces
• ✕ Items damaged after delivery due to customer handling
• ✕ Gift cards (if applicable)

⏹️ 7. Cancellation Policy

If you need to cancel your order, you may do so without any penalty, provided the order has not yet been dispatched from our facility.

• To cancel, please contact us immediately via email or phone.
• Once dispatched, the order cannot be cancelled and will be subject to our standard return policy.

📞 8. Get in Touch

Our dedicated support team is here to assist you with any questions regarding returns, refunds, or exchanges. We usually respond within 2 hours during business hours.